Please Note - we DO NOT visit Travel Lodges.

• WE RESERVE THE RIGHT TO REFUSE OR TERMINATE APPOINTMENTS TO THOSE WE BELIEVE TO BE UNDULY UNDER THE INFLUENCE OF ALCOHOL OR DRUGS.
• We reserve the right to cancel or refuse appointments to those where the issue is one of health and hygiene, or safety.
• We reserve the right to cancel or refuse appointments to those who have broken terms and conditions on previous occasions.*
• We reserve the right to cancel or refuse appointments to those we believe to be under eighteen, and to request the production of age identification. Cancellation fees apply.
• We reserve the right to terminate, without refund, service to those who behave in a manner deemed to be aggressive.
• We reserve the right to terminate, without refund, service to those who behave in a manner deemed to be overtly sexual, those making persistent sexual advances, or using inappropriate sexual language.
• We reserve the right to charge a cancellation fee of £50 for non appointments where the cancellation was not made at least 30 mins prior to the appointment time.
• We reserve the right to charge a cancellation fee of £50 plus agreed travel fees for non appointments where the cancellation was not made at least 1 hour prior to the appointment time, for bookings made to addresses where a travel fee is applicable.
• We reserve the right to terminate or cancel, without refund, service where more than one person is present on the premises, whether that person be male, female or under age. with the exception of children under the age of 3 years asleep in a seperate room.
• We reserve the right to refuse discounts for those unable to produce necessary identification, or who have not met qualification terms.
• Bookings are for a single person only, except couples bookings. Couples are deemed to be two people of opposite sexes or same sex couples who demonstrate they are in a loving relationship.

• We try to time bookings so you do not meet others going in or out, please arrive at the allocated time or one minute after, not before.
• If you are going to be more than 5 mins late, please let us know, we may have to adjust our schedules accordingly, and please be aware that we may sometimes have to adjust your appointment slightly to allow for the late arrival of others.
• If you need to cancel please do so promptly.
• Please allow 15 minutes of extra time for your massage to account for preparation and showering. This time is not included as part of your massage time.
• Masseuses do not live in - please book at least 60 minutes before your required appointment time.
• We do not have a waiting area, please do not arrive with a friend. If your friend has a massage booked after you please be aware that you will be asked to vacate the premises and wait elsewhere.
• Please do not give out our address to others - we respect your privacy, please respect ours.
• We do not have 'drop ins', please do not turn up at the address without making an appointment.

LEGAL AT A GLANCE